Where can i find your terms and conditions?
Please click here for our Terms and Conditions
What are cookies?
A cookie is a little ID card that is placed on your computer by a web server.
Once you have a cookie, then every time you visit our site we know that it's you. Actually we don't know that it's 'you', we only recognize your browser. So if you use a different machine, or even a different browser on the same machine, then we will think you are a new visitor. If someone else uses your machine, and the same browser as you, then when they visit the site we will think they are you. That's why, if you share a machine, you should always logout at the end of a session. Most websites routinely log visitors. Web servers have access to small amounts of information, such as which browser you use, and the site that you came from to get here.
Any more information has to be submitted by you. Anything you don't tell us, we don't know. Anything you don't want to tell us, we won't know. Any information you do submit, is stored in our database against your cookie. This means that we can tailor the site to your preferences and you don't have to re-enter your details every time you come to the site (eg. we know your address from the last time).
This information is not stored on your machine, it is stored here, at our site so no-one else has access to it. The only information that we have is what you tell us. We don't even know your email address unless you tell us what it is.
Why am I having problems accessing the checkout?
When this happens you will need to check that you have the correct SSL settings. To do this in Internet Explorer on Windows click on the tools menu from your web browser, select Internet options, and then go to the button called advanced.
From the details you are shown please ensure that all the SSL options are ticked.
Why can't I sign into my account?
If you have changed your email address recently then you may need to update your account details. To do this simply sign in using your old email address and password, then click on the 'My Account' link at the top of the page.
If you are still having problems please contact our Customer Service Team and they will be happy to help.
Why cant I change the quantities in my basket?
If you're having problems adding or substracting items from your basket we would advise you hit the + or - button or hit the x button. This will then remove each item individually.
If this does not work, we would advise that you delete your temporary internet files. To do this in Internet Explorer on Windows simply select the tools option from your web browser. Then select internet options, click the button 'Delete Files' and press 'OK'. Also click on 'Settings' button next to the 'Delete Files' button and make sure 'Every visit to the page' is selected.